Privacy Policy

At Al Azrah Boutique, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.alazrahboutique.com (the “Site”), place an order, interact with us on social media, or otherwise use any of our services (collectively referred to as the “Services”).

By accessing or using our Services, you agree to the practices described in this Policy. If you do not agree, we kindly ask you not to use our Services.

1. Updates to This Privacy Policy

We may revise this Policy from time to time to reflect changes in our operations, technology, or legal obligations. We encourage you to review it regularly. Any significant changes will be clearly communicated on our website or directly to you via email, where appropriate.

2. What Information We Collect

We may collect several types of personal information, including:

a. Information You Provide Directly

When you make a purchase, create an account, subscribe to our newsletter, contact us, or fill out any form, you may voluntarily provide:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (note: we do not store full credit card numbers – they are securely processed through third parties like Stripe or PayPal)

  • Account details (username, password)

  • Your preferences, reviews, and any other information you choose to share

b. Information We Collect Automatically

When you browse our Site, we may automatically gather:

  • Your IP address

  • Browser type and operating system

  • Pages viewed and time spent on each page

  • Referring website or search engine

  • Device type

  • Location data (approximate)

This data helps us better understand how visitors use our Site and how we can enhance their experience.

c. Information from Third Parties

We may receive information from platforms and services we use to operate our business:

  • Payment providers (confirmation of payment)

  • Shipping companies (delivery status)

  • Marketing and analytics tools (e.g., Facebook Pixel, Google Analytics)

  • Social media platforms (if you engage with us there)

3. How We Use Your Information

We collect and use your information to:

  • Fulfill and manage your orders

  • Confirm payments and arrange deliveries

  • Send updates, confirmations, or problem notifications

  • Provide customer support

  • Improve your shopping experience

  • Show you relevant content or promotions

  • Maintain the security and integrity of our Site

  • Comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality and personalize your browsing experience. Cookies help us:

  • Recognize you when you return

  • Keep items in your shopping cart

  • Understand how you use the site

  • Deliver content tailored to your interests

You can disable cookies in your browser settings, though this may affect how our site functions.

5. How We Share Your Information

We may share your information with trusted third parties who support our operations, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics providers (e.g., Canada Post, UPS)

  • Email marketing providers (e.g., Mailchimp)

  • Analytics and advertising partners (with your consent, where required)

We do not sell your personal information.

In certain cases, we may be required to disclose your information:

  • To comply with legal obligations

  • To respond to lawful requests from public authorities

  • To protect our rights, customers, or the public

6. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of your information

  • Objecting to or restricting processing

  • Withdrawing consent (where processing is based on consent)

To exercise these rights, please email us at support@alazrahboutique.ca. We may need to verify your identity before acting on your request.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law (e.g., tax or regulatory obligations).

8. Security of Your Information

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no system is completely secure, so we encourage you to also take precautions (e.g., choosing strong passwords).

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without verified parental consent, we will take appropriate steps to delete that information.

10. International Users

Our Site is operated from Canada. If you are accessing the Site from outside Canada, please be aware that your information may be transferred, stored, and processed in Canada, where privacy laws may differ from those in your country.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please don’t hesitate to contact us at:
📧 support@alazrahboutique.ca